Privacy Policy

This policy explains how we process the personal data of visitors and customers on www.educational-centre.ro.

1. What Personal Data We Collect

Full name

Delivery and/or billing address

Phone number

Email address

Order and payment information

IP address, cookies

2. Purpose of Data Processing

Processing orders

Issuing invoices

Communicating with the customer (confirmations, support)

Improving the website experience (behavior analysis)

Sending newsletters (only with explicit consent)

Fulfilling legal obligations (e.g. accounting)

3. Who Has Access to the Data

Company employees handling orders

Partners (couriers, payment processors — e.g., Cargus, Netopia)

IT service providers, website maintenance, and marketing partners

Public authorities (if legally required)

4. Data Retention Period

Data is kept as long as necessary for the purpose it was collected

Inactive account data may be deleted after 5 years

5. User Rights

Under the GDPR, users have the following rights:

Right of access to their data

Right to rectification or erasure

Right to restrict processing

Right to object

Right to data portability

Right to withdraw consent

Right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP)

6. Policy Updates

This policy may be updated. All changes will be published on the website.

7. Contact

If you wish to file a complaint regarding how your personal data has been handled, please contact us by email at office@educational-centre.ro.

A designated person will investigate your complaint and get in touch with you to resolve the reported issue.